TERMS AND CONDITIONS

SA Essential Oils – Terms & Conditions              

Detailed Description of Goods and/or Services

SA Essential Oils is an online store in the organic and natural product, and Essential oil industry.

Agreement of Sale

An agreement of sale between SA Essential Oils and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point, all goods remain the property of SA Essential Oils.

                             

These Terms and Conditions govern your use of the SA Essential Oils website (saessentialoils.co.za Site) and your relationship with the SA Essential Oils Store website (The SA Essential Oils Store Web Co., we or us). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use the SA Essential Oils.co.za Site. Please note that to use any of the services provided on the SAEssentialOils.co.za Site, you are required to register as an authorised user on the site. 

1. Use of the SAEssentialOils.co.za Site: 

The saessentialoils.co.za Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the saessentialoils.co.za Site you agree to be bound by these Terms and Conditions.
All orders and purchases made on the saessentialoils.co.za Site will also be governed by these Terms and Conditions. 
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS. 

2. Health information on the website:

The information contained in this website is not intended nor implied to be a substitute for professional medical advice, it is provided for educational purposes only. 
You assume full responsibility for how you choose to use this information. 
Although SA Essential Oils makes every effort to ensure that only the highest quality of the information and advice is published on the website, the contents of the saessentialoils.co.za website, such as text, graphics, and other material (“Content”) located at saessentialoils.co.za and its subdomains or aliases (“Website”), as well as any links provided to other websites, are for informational purposes only. 
Always seek the advice of your physician or another qualified healthcare provider before starting any new treatment or discontinuing an existing treatment. Talk with your healthcare provider about any questions you may have regarding a medical condition. Nothing contained in these topics is intended to be used for medical diagnosis or treatment. 
A supplement is not a Substitute: 
The information and materials in saessentialoils.co.za should not be used as a substitute for the care and knowledge that your physician can provide to you. The information and materials presented in saessentialoils.co.za are meant to supplement the information that you obtain from your physician. 
If there is a disagreement between the information presented herein and what your physician has told you – it is more likely that your physician is correct. He or she has the benefit of knowing you and your medical problems. You should recognize that the information and materials presented in saessentialoils.co.za have the following limitations, in comparison to being examined by your own physician: 
– You can have a conversation with your doctor 
– Your doctor can perform a physical examination and any necessary tests 
– You could have an underlying medical problem that requires a physician to detect 

3. Amendments 

We may update these Terms and Conditions from time to time and any changes will be notified to you via the e-mail address provided by you on registration or via a suitable announcement on the saessentialoils.co.za Site. The changes will apply to the use of the saessentialoils.co.za Site after we have given notice. If you do not wish to accept the new Terms and Conditions you should not continue to use the saessentialoils.co.za Site and Online Stores. If you continue to use the saessentialoils.co.za Site after the date on which the change comes into effect, your use of the saessentialoils.co.za Site indicates your agreement to be bound by the new Terms and Conditions. 

4. Registration 

You must ensure that the details provided by you on registration or at any time are correct and complete. 
You must inform us immediately of any changes to the information that you provided when registering by updating your personal details. 

5. Password and security 

When you register to use the saessentialoils.co.za Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us by contacting us (click on Contact Store for details) immediately. 
If saessentialoils.co.za has reason to believe that there is likely to be a breach of security or misuse of the saessentialoils.co.za Site, we may require you to change your password or we may suspend your account in accordance with paragraph 12 below. 

  
6. Standard Discount Voucher/Coupon Terms and Conditions. 
a. Using Discount Voucher/Coupons  
Discount Vouchers/Coupons can only be used online at www.saessentialoils.co.za subject to these general terms and conditions, and any other specific conditions notified to you on the issue of a Discount Voucher/Coupon. No Discount Voucher/Coupon is redeemable through any website owned or operated by SA Essential Oils. other than www.saessentialoils.co.za. 
A Discount Voucher/Coupon is redeemed by entering its code at the appropriate point in the online purchase process. Redemption may be subject to you providing proof of entitlement to use the Discount Voucher/Coupon . 
Your use of a Discount Voucher/Coupon indicates your agreement to be bound by these Discount Voucher/Coupon Terms and Conditions. 
SA Essential Oils reserves the right to withdraw or cancel a Discount Voucher/Coupon for any reason at any time. 

b. Distribution of Discount Vouchers/Coupons 
Discount Vouchers/Coupons are, and remain at all times, the property of SA Essential Oils
The right to use a Discount Voucher/Coupon is personal to the original recipient and may not be transferred. No Discount Voucher/Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or by any means for use by an entity other than the original recipient, or stored in a data retrieval system, without the prior written permission of SA Essential Oils
Discount Vouchers/Coupons distributed or circulated without the written approval of SA Essential Oils, for example on an Internet message board or on a “bargains” website, are not valid for use and may be refused or cancelled. 

c. Permitted usage of Discount Vouchers/Coupons 
Unless expressly stated otherwise at the time of issue of the Discount Voucher/Coupon; 
Each issued Discount Voucher/Coupon will be valid for use by a recipient only once, 
Only one Discount Voucher/Coupon will be valid for use per customer or household, as the case may be, and, 
A Discount Voucher/Coupon may not be used in conjunction with any other special offer or Discount Voucher/Coupon. 
Discount Vouchers/Coupons cannot be exchanged for cash or used to purchase gift-vouchers. 
Discount Vouchers/Coupons may be limited to redemption in respect of certain products or services or certain products or services may be excluded from the ambit of use of the Discount Vouchers/Coupons, in which case notice will be given to you at the time of issue of the Discount Vouchers/Coupons. 
Excluded goods and services will not count towards any qualifying conditions for offers and will not benefit from any promotional discount. 

d. Minimum spend requirements 

Where the redemption of a Discount Vouchers/Coupons is subject to a minimum spending requirement, the redemption is only permitted in respect of the purchase of qualifying products which will be communicated to you at the time of issue of the Discount Vouchers/Coupons. Excluded products and supplementary charges, such as delivery, gift wrap or postage & packing, shall not count towards a minimum spending requirement. 
If more than one minimum spend offer is valid for use in an order, there must be sufficient qualifying spend to meet the requirements of each offer in total. 

e. Calculation of discount 
Where an online offer states that a percentage discount will be given on a purchase, the cost of the qualifying purchases will be reduced by the stated discount percentage. 
Supplementary charges such as delivery or postage & packing shall not be discounted unless specifically stated in the offer description. 

f. Security and Fraud 
When you use a Discount Voucher/Coupon you warrant to SA Essential Oils that you are the duly authorised recipient of the Discount Vouchers/Coupons and that you are using it in good faith. 
If you redeem, attempt to redeem or encourage the redemption of Discount Vouchers/Coupons to obtain discounts to which you or a third party are not entitled you may be committing a civil or criminal offence. 
If we reasonably believe that any Discount Vouchers/Coupons are being used unlawfully or illegally we may reject or cancel any Discount Vouchers/Coupons and you agree that you will have no claim against us in respect of any rejection or cancellation. SA Essential Oils reserves the right to take any further action it deems appropriate in such instances. 
If we refuse a Discount Voucher/Coupon submitted as part of an order, for any reason, we will inform you before the order is dispatched to advise of the correct cost of the order and give you the opportunity to cancel the order. 

g. Limitation of liability 
At all times our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. 
All offers are subject to availability and while stocks last. 
SA Essential Oils shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any Discount Vouchers/Coupons or any failure or inability of a customer or household to use a Discount Voucher/Coupon for any reason. 

h. Miscellaneous 
We reserve the right to vary or terminate the operation of any Discount Vouchers/Coupons or Loyalty Points Programs at any time without notice. 
The failure of SA Essential Oils to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. SA Essential Oils reserves its rights in respect of these terms and conditions at all times. 

7. Returns and Refunds 
Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected. 

An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by SA Essential Oils.

If a product is damaged or broken when you receive it, you must inform SA Essential Oils within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and SA Essential Oils itself will not be held responsible for issuing a refund.

If you receive the wrong product you must contact SA Essential Oils within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.



8. Excluded Services 
The services provided by the SA Essential Oils Site do not include the provision of computer or other necessary equipment to access the SA Essential Oils Site. To use the saessentialoils.co.za site you will require Internet connectivity and appropriate telecommunication links. We shall not be liable for any telephone or other costs that you may incur. 

9. Intellectual property 
The content of the saessentialoils.co.za Site is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of the saessentialoils.co.za Site on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the saessentialoils.co.za Site without written permission from saessentialoils.co.za. 

10. Limitations 

You may not use the saessentialoils.co.za Site for any of the following purposes: 
disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material 
transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice 
gaining unauthorised access to other computer systems 
interfering with any other person’s use or enjoyment of the saessentialoils.co.za Site breaching any laws concerning the use of public telecommunications networks. 
interfering or disrupting networks or web sites connected to the saessentialoils.co.za Site. 
making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner 
saessentialoils.co.za reserves the right to refuse to post material (including, without limitation, comments, ratings, and questions.) on the saessentialoils.co.za Site or to remove material already posted on the saessentialoils.co.za Site. 
You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with: 
any claim by any third party that the use of the saessentialoils.co.za Site by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; 
any claim by any third party that the use of the saessentialoils.co.za Site by you infringes that third party’s copyright or other intellectual property rights of whatever nature; and 
any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the saessentialoils.co.za Site by you. 

11. Availability of the saessentialoils.co.za Site 

Although saessentialoils.co.za aims to offer you the best service possible, saessentialoils.co.za makes no promise that the services at the saessentialoils.co.za Site will meet your requirements. saessentialoils.co.za cannot guarantee that the service will be fault-free. If a fault occurs in the service you should report it to the Customer Services (click on Contact Store for details) or by email at sales@saessentialoils.co.za and we will attempt to correct the fault as soon as we reasonably can. 
Your access to the saessentialoils.co.za Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. saessentialoils.co.za will attempt to restore the service as soon as it reasonably can. 

12. Saessentialoils.co.za’s right to suspend or cancel your registration 
saessentialoils.co.za may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions. 
You can cancel this agreement at any time by informing us in writing. If you do so, you must stop using the saessentialoils.co.za Site. 
The suspension or cancellation of your registration and your right to use the saessentialoils.co.za Site shall not affect either party’s rights or liabilities. 

13. SA Essential oil’s liability 
The saessentialoils.co.za Site is provided by saessentialoils.co.za without any warranties or guarantees. You must bear the risks associated with the use of the Internet. 
The saessentialoils.co.za Site provides content from other Internet sites or resources and while saessentialoils.co.za tries to ensure that material included on the saessentialoils.co.za Site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. saessentialoils.co.za will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the saessentialoils.co.za Site. If saessentialoils.co.za is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. 
In particular, we disclaim all liabilities in connection with the following: 

incompatibility of the saessentialoils.co.za Site with any of your equipment, software or telecommunications links technical problems including errors or interruptions of the saessentialoils.co.za Site. 
unsuitability, unreliability or inaccuracy of the saessentialoils.co.za Site 
inadequacy of the saessentialoils.co.za site to meet your requirements 

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the saessentialoils.co.za Site. 
Nothing in this paragraph applies to saessentialoils.co.za ‘s liability in respect of products sold through the Online Stores. 
Nothing in these Terms and Conditions shall exclude saessentialoils.co.za ‘s liability for personal injury or death caused by its negligence. 
Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made and you will be charged for your order. 

14. Third-Party Websites 

As a convenience to saessentialoils.co.za customers, the saessentialoils.co.za Site includes links to other web sites or material which are beyond its control. saessentialoils.co.za is not responsible for content on the Internet or World Wide Web pages on any other site outside the saessentialoils.co.za Site. 

15. Advertising and Sponsorship 

Part of the saessentialoils.co.za Site may contain advertising and sponsorship. Advertisers and Sponsors are responsible for ensuring that material submitted for inclusion on the saessentialoils.co.za Site complies with relevant laws and codes. We will not be responsible for any error or inaccuracy in advertising and sponsorship material. 

16. Applicable Law 

These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa and any disputes will be decided only by the South African courts. 

17. Payment Options Accepted

Payment may be made via Visa, MasterCard credit cards or by bank transfer or cash deposit into the SA Essential Oils account, the details of which will be provided during the checkout process.

Credit Card Acquiring and Security

Credit card transactions will be acquired for SA Essential Oils via a Virtual Card Services called Payfast, who use strict and secure forms of encryption to keep your information safe.


18. Expiry Date on Payment Card 

Please ensure that the expiry date of your payment card is after the anticipated despatch date (at the time of shipping) of your order. Payment is taken at the point of despatch for goods and in the event that the payment card has expired we will be unable to take payment and fulfil your order. 

19. Use of Community functions on the Sites 

The saessentialoils.co.za site allows users to interact with each other via comments, message boards, and other user forums. We advise you not to post or in any way reveal any of your personal details on the Community Sites (for example, your address and telephone number). 
You may not use the Community functions for any of the following purposes: 
disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material; 
transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice; 
transmitting material containing any form of advertising or promotion for goods and services, junk mail, chain letters or “spam”; 
gaining unauthorised access to other computer systems; 
interfering with any other person’s use or enjoyment of the Community; 
making or transmitting or storing electronic copies of materials protected by copyright without the permission of the owner; 
impersonating another person; 
referring to specific website addresses outside of saessentialoils.co.za; or 
advertising 

The SA Essential oils do not control the content placed on the Community. However, SA Essential oils reserve the right to refuse to post material, to remove material posted on the Community Sites and to contact you in the event that there are concerns about the content you have added to a Community. SA Essential oils may review or edit the content of the Community. Therefore, if you have concerns about any of the content of the Community you should contact us by selecting the “Contact Store” link button. The relevant content may be removed from the Community. If we believe that any material placed on the Community by you is unlawful we may contact the relevant authority. 
SA Essential oils make no representations as to the validity of any opinion, advice, information or statement displayed on the message boards by third parties. You are solely responsible for the content of your messages posted on the message boards and the views expressed by individuals do not represent the views of saessentialoils.co.za. 
You will be responsible for: 
any claim by any third party that the use of the Community by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice; 
any claim by any third party that the use of the Community by you infringes that third party’s copyright or other intellectual property rights of whatever nature; 
any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the Community by you. 
By submitting material you are granting SA Essential Oils a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form. 
You will be responsible for our losses and costs resulting from your breach of these Community terms and conditions. 

20. Miscellaneous 

You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. 
If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. 
If you breach these Terms and Conditions and saessentialoils.co.za ignores this, saessentialoils.co.za will still be entitled to use its rights and remedies at a later date or in any other situation where you breach the Terms and Conditions. 
saessentialoils.co.za shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control. 
A person who is not a party to these Terms and Conditions shall have no right to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from any specific act governing third party contract rights.
The saessentialoils.co.za Site is owned and operated by SA Essential Oils which is a Sole proprietorship company in South Africa whose office is at 3 Taurus Avenue, Newcastle,KZN. 

Details: 

SA Essential Oils
tel: 078 0134 138 
email: sales@saessentialoils.co.za
3 Taurus Avenue, Newcastle, 2940

If you have any queries please contact Customer Services at sales@saessentialoils.co.za